Introduction

Industry: Hospital

Location: Phnom Penh

Roles and Responsibilities

Cashiering Duties:
● Supervise daily cashier operations, ensuring accurate recording and safekeeping of cash, checks, and electronic payments.
● Reconcile cashier reports with financial records on a daily basis.
● Ensure adherence to hospital policies regarding billing and payment collection.
● Resolve discrepancies and escalate any issues to the Finance Director
● Supervise issuance of official receipts and maintain proper documentation. 

Collections Duties:
● Monitor aging reports and manage collection activities for outstanding balances.
● Coordinate with billing and patient services to ensure accurate invoicing and follow-up on unpaid accounts.
● Implement effective strategies for collection of patient accounts, including setting up payment arrangements.
● Supervise and mentor collections staff, providing training and performance feedback.
● Handle escalated cases with professionalism and tact, working to resolve billing disputes amicably.

Compliance and Reporting:
● Ensure compliance with hospital policies, regulatory standards, and financial best practices.
● Prepare regular reports for management on cashiering status, collections progress, and outstanding receivables.
● Assist during internal and external audits, providing necessary documents and explanations.

Leadership and Collaboration:
● Train, coach, and evaluate cashiering and collections team members.
● Maintain a customer-first approach, ensuring that patients and families are treated with respect and empathy during financial interactions.
● Collaborate with other departments to maintain smooth collection of medical fee.

Requirements

● Bachelor’s Degree in Accounting, Finance, Business Administration, or related field (preferred).
● Minimum 3–5 years of experience in healthcare cashiering and/or collections, with 1–2 years in a supervisory role.
● Strong knowledge of hospital billing systems, insurance claims, and revenue cycle management.
● Excellent organizational, problem-solving, and leadership skills.
● Proficiency in Microsoft Office (Excel, Word) and hospital information systems (HIS).
● High level of integrity, confidentiality, and customer service orientation.

Other information

HOW TO APPLY:
Interested candidates kindly send over your CV to:
Email: apply@cogencg.com
Telegram: 098 533 123 / CoGen HR Recruiters